Buy New Year consumers want more convenient home appliances

Author: wuwu
Source: articlesbase.com

Chinese New Year is
Home Appliances
The sales season, the demand for home appliances services appliances with Strong Sales and proliferation. However, statistics show that nearly two years of complaints, due to various reasons, the Chinese New Year is also the home appliance service complaints often peak. Recently, related experts interviewed pointed out that the complaint during the holiday season rose, suggesting that businesses provide services and features holiday sales period, and consumer demand. Enterprises should demand a full investigation of the consumer, based on providing consumers with a targeted convenience, good service.

Holidays when delivery is not allowed to chronic illness

Reporter from Beijing, Jinan, Luoyang to 12,315 and Consumers Association and other departments understand the relevant departments during the holiday complaints received, businesses do not follow the commitment to delivery time than usual markedly.
Uncle Mao Jinan consumer has more than 70, and his wife has died, the children often travel during the holidays, the elderly want to buy Taiwan
TV
Festivals, see shows, spend what free time on April 29 last year, a large household appliances from hair uncle ordered a TV shopping, a salesperson told the morning of May 1 sent home. The morning of May 1, notify the TV shopping was not in stock, 3 May to send home. Uncle Mao’s desire that the next case. As a precaution, the elderly hold invoices once again came home appliances stores, and sales staff to determine some good 3 May to send home color TV, and let the salesperson well marked in the invoice delivery date. It was only on May 3, Shopping Centre also told Mao Grandpa is not available, wait until May 6. Uncle Mao angry complaints to the local Industry and Commerce Bureau, 12,315 staff took a look at the invoice, above it read, “May 3 and then about delivery time,” the original, this vague statement by businesses to avoid responsibility.

Reporter learned that, in the peak sales period for online merchants to retain customers with or without cargo freight shipping soon said, but the fact is delayed, and some even drag on for a couple of weeks, Some special and popular varieties of home appliances is not as promised delivery time, become almost a universal phenomenon. Not only brought great inconvenience to consumers, and, because companies often provide the invoice time, “three guarantees” service, which allows consumers to enjoy the the the “three guarantees” service compromised.

Delivery makes installation trouble mismatch

2008 11 Golden Week, Beijing, Mr Wu in the market of consumers bought a certain brand 46-inch
LCD TV
, Due to Golden Week special and more people purchase home appliances, shopping centers and then advised him to delay delivery for several days, Mr. Wu to consider again, the delivery time agreed in the October 9. 9 am, Mr. Wu took leave of absence to the patient at home, wait until 12:30 or so, television was sent to. But after the goods arrived at our home, porters and left is left behind television, said the installation of the remaining manufacturers such arrangements need people to handle. At this time, Mr. Wu’s purchase invoices from the time has passed four days, which means that he has not opened the package, “three guarantees” the 7 days found that quality problems can return most of the time limit has passed. Mr. Yu Shiwu called again contact the brand’s service department in Beijing, but the service staff of the Department said that this time is the peak consumer buying appliances, installation of officers scheduled full, the earliest day 2 afternoon to get to. In desperation, Mr. Su had to leave again with the unit.

In fact, many consumers have this kind of experience: at the mall during the holiday get together to buy a home appliance sales, as dealers and manufacturers delivery, installation of separation, will have to leave again at home to wait, and holiday travel plans during the may also be set aside for this purpose. More importantly, these waiting times are included in the company “three guarantees” of time, thus increasing consumer innocent suffered property loss. Reporters found that large TV,
Refrigerator
,
Air conditioning
, Small
Water heater
, Gas stove, almost every kind of installation and commissioning of the appliance needs, consumers must go through a long wait to normal use.

Consumers want convenient services

Recently,
Suning
Electric completed the annual service and research activities across the country?? “Listening project”, the project is a return visit by telephone, street intercept, VIP member depth interview, the nation’s nearly 100,000 customers were satisfied and the service needs of in-depth research.

I am an expert from China Suppliers, usually analyzes all kind of industries situation, such as stainless steel propane burner , pop up beach tent.